410-575-4055 info@SpotWash.com

USER MANUAL

WHAT IS SPOTWASH?

SpotWash is an app-based eco-friendly car wash service that partners with apartment and condo buildings with parking garages to clean tenants car while they sleep. We also partner with commercial buildings for day services as well.

For residential buildings, we operate Sunday, Tuesday, and Thursday from 8pm to 5am. For commercial buildings, we operate Monday, Wednesday, and Friday from 9am to 5pm 52 weeks a year.

WHAT IS THE TOUCH-UP GUARANTEE?

SpotWash will always stand behind its team members. Because all our washes are done by hand, odds are that, every once in a while, our incredible technicians may miss a spot. We get it. After all, we’re human. And that’s where our guarantee comes in:

If we missed something, message us and convey what spot in/on your vehicle needs a little extra attention, and we will come out and touch it up FREE of charge on the next wash night. Photos are always helpful. We’ve always stood behind our work, our team, our standards, and always will. Details, that extra something, in this business (to us) make a difference. Ever heard of a Car Wash with a guarantee? You have now.

The SpotWash Touch Up Guarantee is valid until 5pm on the day after our technician was scheduled for your vehicle. 

WHAT IS INCLUDED IN AN EXTERIOR WASH?

We wash and wax all exterior painted surfaces, clean windows, rims, and apply tire shine.

The services takes around 45 MINS—1 HR

  • Hand Wash of ALL surfaces

  • Wash and Wax ALL painted body panels and bug removal

  • Clean ALL windows

  • Rim cleaning

  • Tail pipe cleaning

  • Tire shine

  • Mirrors

  • Bird dropping removal

WHAT IS INCLUDED IN AN INTERIOR CLEAN?

WE CLEAN LITERALLY EVERY

  • SERVICE TAKES APX 45 MINS—1 HR

  • THOROUGH VACUUMING OF CARPETS AND UNDER CARPETS, and FLOOR MATS

  • DASH

  • CUP HOLDERS

  • DOORS AND DOOR CONTAINERS

  • CENTER CONSOLE

  • ALL VINYL AND LEATHER SURFACES

  • TOUCH SCREENS

  • ALL MIRRORS

  • LEATHER SEATS –CLEANING AND CONDITIONING 

  • CLOTH SEATS – VACUUM

  • ALL INTERIOR WINDOWS (AMMONIA FREE FOR TINT)

  • TRUNK (AS LONG AS ITS CLEARED OR MOSTLY CLEARED)

  • PAINTED DOOR JAMS

  • VENT DUSTING

 

WHAT IS NOT INCLUDED IN YOUR SERVICES?

Please click HERE to learn more. We want to make sure you know exactly what you are getting with SpotWash.

 

WHERE DO I PUT MY KEYS?

Each buildings has its own SpotWash key lockers. However, some condominiums do not. Please reach out to @spotwash.com to locate your key locker.

 

WHERE DO I PARK MY CAR?

Great questions. Anywhere in the parking garage!

The beauty of SpotWash is that we do not require it to be in any specific spot. However, we do ask you to do your best to not park tight against a wall or pylon in order to give our washers as much room as possible.

 

HOW DO I SCHEDULE A WASH?

Download the SpotWash app from the Apple or Google app store, select your building, select time, date, and service.

 

WHAT IS YOUR WEATHER POLICY?

We do not have a refund policy for inclement weather.

CAN I GET MY CAR CLEANED ON THE STREET?

For the safety of our washers, we do not offer this service

 

 

CAN I REQUEST A FAVORITE WASHER?

Not yet, but we are working on it! Subscribe to our mailing list to learn about new feature releases.

 

 

CAN I GET MULTIPLE CARS CLEANED?

Yes. You can add multiple cars to your account.

 

 

HOW DO I TIP THE WASHER?

All tips are made via the app prior to a service. And yes, 100% of the tips go our washers.

 

 

HOW DO I RATE MY WASHER?

At the moment all ratings are done through this Google form. In the future, this will be done through the app.

 

 

CAN I CONTACT MY WASHER?

Right now our app does not have that ability, but we will soon! If have a questions regarding a washer, please contact us info@spotwash.com and we can reach out to them on your behalf.

 

DON'T SEE WHAT YOU'RE LOOKING FOR?

EMAIL US AT: INFO@SPOTWASH.COM

Download App Now!